faqs

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Which countries do you ship to?

Posted by AJ Hart on

We currently ship in North America and Europe. At checkout, your account should show whether you fall into an area where we offer free shipping. If the website does not allow product to be shipped directly to you, please see our partners Amazon, Lazada, and Tmall to see if they ship to your region.

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How long does shipping take?

Posted by AJ Hart on

We try to get your product to you as soon as we can! Shipping times may vary by region, however.

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How long after my order does it take for the product to be shipped?

Posted by AJ Hart on

If you’re within a region we ship to, we will try to have your product shipped within 2 business days unless otherwise stated.

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Why can’t I add a product to my cart?

Posted by AJ Hart on

Make sure that we are not out of stock. If we are not, please contact our support team to help you complete your order.

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Are ROC headphones available in stores?

Posted by AJ Hart on

Currently, ROC products are available on our website and our partners’ websites - Amazon, Lazada, and Tmall.

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